Surveys

Collecting and displaying clients’ testimonials is not the only strategy to increase sales.

If asked correctly, customer feedback in the form of ratings can be a highly effective tool that will guide you to building a better business.

Trust Survey Form

Gain actionable insights and meet the changing needs of clients

Current clients are your biggest potential buyers and the best thing for your ROI.

To maintain customer loyalty and satisfaction, listening to people and communicating with them are key.

Trust’s Surveys tool lets your clients rate different questions that you’ve included in a 5-star or NPS rating survey.

It’s not just about overall customer experience – you can clarify every detail you want to know. 

The results of surveys are private, so it’s a perfect way to collect feedback both from your clients and employees, too.

Experience survey text

Use a little trick to get ratings and testimonials at once

People don’t like to be attacked by tons of emails or messages, so we offer a convenient and quick way to get both ratings and testimonials at the same time, from the same survey.

Once a client gives you a high rating, Trust automatically asks them to leave it as a testimonial on your website.

You can also offer clients to share given ratings with other platforms (TrustedShops, TrustPilot, ProvenExpert, etc.) to grow your reputation there (coming soon).

FAQs

Both Surveys and Testimonials’ results appear in your dashboard.

Testimonials tool works to collect text and video testimonials with stars that you can easily display anywhere on your website.

Surveys tool gathers feedback for internal use only, that means it can’t be published later. However, you can integrate a testimonial form into a survey and automatically ask clients to leave a public review if they rate your services high.